Shipping policy
Last updated: June 10, 2025
Thank you for choosing Fiorentino Lucentio We are dedicated to providing you with the best shopping experience possible. Please read our shipping policy carefully to understand how we process and deliver your orders.
SHIPPING FEE
We offer free shipping within USA. You can order as many items as you want, and you’ll never pay any shipping fees. We do not offer international shipping
DELIVERY TIME CALCULATION
Delivery time equals processing time plus shipping time.
1. Processing Time:
At Fiorentino Lucentio, once payment is successfully completed, the order processing procedure begins immediately. Typically, this process takes 1 to 3 business days (Monday - Friday)
2. Order cut off Time: Monday to Friday: 03:00 PM (GMT-05:00) Eastern Standard Time (Toronto)
3. Shipping Time: 5-10 business days (Monday - Friday)
4. Estimated Delivery Time = Processing Time+ Shipping Time = 6-13 business days (Monday - Friday)
ADDRESS OR PRODUCT CHANGES
Any modifications made to the shipping address or products within an order may extend the processing time by an additional 1 to 3 business days. We always try to accommodate our customers’ requests to the best of our ability, adjustments to orders require careful review and coordination to ensure accuracy. Consequently, our team may need extra time to process these changes effectively.
TRACKING YOUR ORDER
After an order has been shipped, you will receive an email with the tracking number from the shipping company within 2–3 business days.
ISSUES WITH TRACKING NUMBER
Tracking numbers may take 1–2 days to be updated in the carrier’s system. If the tracking number does not work within 3 business days, please reach out to us at for assistance.
MISSING ITEMS
If you find any items missing from your order, kindly inform our customer service team at info@fiorentinolucentio.com within 48 hours of receiving the package.
Please provide detailed information, including the order number and item description, to facilitate swift resolution.
LATE DELIVERIES
While we strive for punctuality in our deliveries, unforeseen circumstances can sometimes cause delays.
Possible reasons for delays include incorrect addresses, adverse weather conditions, or international customs procedures, among others.
If your delivery is delayed, please get in touch with us at for resolution within 2 business days. We are committed to resolving any issues promptly and ensuring your satisfaction.
Contact information:
Fiorentino Lucentio is managed by APEX STO LIMITED, a company registered in the Hong Kong. Our Certificate Number is 76871144-000-07-24-7.
Store name: Fiorentino Lucentio
Address: Paxtonstraat 3-N, Zwolle, Overijssel, 8013 RP, Netherlands
Phone: +31619432117
Email: info@fiorentinolucentio.com
Customer service (Hours) :
Mon - Fri: 9:00am - 6:00pm
Sat - Sun: 9:00am - 4:00pm
FAQ's
What payment methods do you accept?
We accept American Express, Apple Pay, Google Pay, Mastercard, Shop Pay, UnionPay and Visa. All are secured payment methods via SSL and HTTPS. Check our Billing Terms & Conditions.
Do you offer free shipping?
Yes, we offer free shipping within the USA! Orders are shipping in 1 to 3 business days, from Monday to Friday. Shipping takes about 5 to 10 business days, also from Monday to Friday. Check our Shipping policy for more information.
What is your return policy?
You can return your unwanted products for 30 days after receiving them. We will provide you with a prepaid return shipping label and instructions on how to return your item. You can find our Return & Refund Policy here.
When will I get paid after returning my product?
Once we receive your returned item, you will get refunded within 14 days.
How can I track my order?
You can track your order using our Track Order page.
Do you ship internationally?
No, we only ship our products to the USA for the time being.
What if I receive a defective product?
Rest assured, if you receive a defective product, we'll replace it free of charge but you need to inform us and return your product within 30 days.
How can I contact customer support?
You can contact our customer support team by visiting our contact page where you can find a contact form to fill and submit or you can send us an email.
How do I know if an item is in stock?
If you can add an item to your cart, it's in stock and ready to be shipped to you.
Do you have a physical store location that I can visit?
We're an online-only store, which allows us to offer the best prices and selection to our customers.
Can I bulk order for my business or organization?
Yes, you can! Please Contact our customer support team for more information on bulk ordering.
What is the process for exchanging a product?
Unfortunately, we don't accept to exchange your items. You can always return your items and place a new order.
Can I use a promo code and a gift card at the same time?
Yes, you can use a promo code and a gift card at the same time.