FAQ

What payment methods do you accept?

We accept American Express, Apple Pay, Google Pay, Mastercard, Shop Pay, UnionPay and Visa. All are secured payment methods via SSL and HTTPS. Check our Billing Terms & Conditions.

Do you offer free shipping?

Yes, we offer free shipping within the USA! Orders are shipping in 1 to 3 business days, from Monday to Friday. Shipping takes about 5 to 10 business days, also from Monday to Friday. Check our Shipping policy for more information.

What is your return policy?

You can return your unwanted products for 30 days after receiving them. We will provide you with a prepaid return shipping label and instructions on how to return your item. You can find our Return & Refund Policy here.

When will I get paid after returning my product?

Once we receive your returned item, you will get refunded within 14 days.

How can I track my order?

You can track your order using our Track Order page.

Do you ship internationally?

No, we only ship our products to the USA for the time being.

What if I receive a defective product?

Rest assured, if you receive a defective product, we'll replace it free of charge but you need to inform us and return your product within 30 days.

How can I contact customer support?

You can contact our customer support team by visiting our contact page where you can find a contact form to fill and submit or you can send us an email.

How do I know if an item is in stock?

If you can add an item to your cart, it's in stock and ready to be shipped to you.

Do you have a physical store location that I can visit?

We're an online-only store, which allows us to offer the best prices and selection to our customers.

Can I bulk order for my business or organization?

Yes, you can! Please Contact our customer support team for more information on bulk ordering.

What is the process for exchanging a product?

Unfortunately, we don't accept to exchange your items. You can always return your items and place a new order.

Can I use a promo code and a gift card at the same time?

Yes, you can use a promo code and a gift card at the same time.

Contact information:

Fiorentino Lucentio is managed by APEX STO LIMITED, a company registered in the Hong Kong. Our Certificate Number is 76871144-000-07-24-7.

Store name: Fiorentino Lucentio
Address: Paxtonstraat 3-N, Zwolle, Overijssel, 8013 RP, Netherlands
Phone: +31620820961
Email: info@fiorentinolucentio.com

Customer service (Hours) :

Mon - Fri: 9:00am - 6:00pm
Sat - Sun: 9:00am - 4:00pm