Return & Refund Policy
Our return policy is valid for 30 days. You have 30 days to return your product after you've received it. Once 30 days have passed, we unfortunately cannot accept your return anymore.
To be eligible for a return, your item must be unused and in the same condition as you received it. The product must also still be in its original packaging.
There are certain situations where only partial refunds are granted or refunds are refused.
- Any item that is not in its original condition or has been damaged.
- Any item with missing parts for reasons not due to our fault(s).
- Any item returned more than 30 days after delivery.
Return Process
Initiating a Return:
To initiate a return, please contact our customer service team at info@fiorentinolucentio.com with your order number and reason for the return. We will provide you with a prepaid return shipping label and instructions on how to return your item.
Packaging the Return:
Pack the item securely in its original packaging. Attach the prepaid return shipping label to the package.
Shipping the Return:
Drop off the package at the designated courier or arrange for a pickup as instructed.
Once we have approved the return, your refund will be processed and a refund will be automatically issued to your account within 14 days, using the same payment method you placed the order with.
Late or missing refunds
If you have not yet received a refund, check first with your bank account.
If you have done all this and have not yet received your refund, please contact us at info@fiorentinolucentio.com
Exchanges
Unfortunately, we don't accept to exchange your items. You can always return your items and place a new order. But you do have to pay for the return costs yourself.
Shipping your return items
Contact information:
Fiorentino Lucentio is managed by APEX STO LIMITED, a company registered in the Hong Kong. Our Certificate Number is 76871144-000-07-24-7.
Store name: Fiorentino Lucentio
Address: Paxtonstraat 3-N, Zwolle, Overijssel, 8013 RP, Netherlands
Phone: +31619432117
Email: info@fiorentinolucentio.com
Customer service (Hours) :
Mon - Fri: 9:00am - 6:00pm
Sat - Sun: 9:00am - 4:00pm
FAQ's
What payment methods do you accept?
We accept American Express, Apple Pay, Google Pay, Mastercard, Shop Pay, UnionPay and Visa. All are secured payment methods via SSL and HTTPS. Check our Billing Terms & Conditions.
Do you offer free shipping?
Yes, we offer free shipping within the USA! Orders are shipping in 1 to 3 business days, from Monday to Friday. Shipping takes about 5 to 10 business days, also from Monday to Friday. Check our Shipping policy for more information.
What is your return policy?
You can return your unwanted products for 30 days after receiving them. We will provide you with a prepaid return shipping label and instructions on how to return your item. You can find our Return & Refund Policy here.
When will I get paid after returning my product?
Once we receive your returned item, you will get refunded within 14 days.
How can I track my order?
You can track your order using our Track Order page.
Do you ship internationally?
No, we only ship our products to the USA for the time being.
What if I receive a defective product?
Rest assured, if you receive a defective product, we'll replace it free of charge but you need to inform us and return your product within 30 days.
How can I contact customer support?
You can contact our customer support team by visiting our contact page where you can find a contact form to fill and submit or you can send us an email.
How do I know if an item is in stock?
If you can add an item to your cart, it's in stock and ready to be shipped to you.
Do you have a physical store location that I can visit?
We're an online-only store, which allows us to offer the best prices and selection to our customers.
Can I bulk order for my business or organization?
Yes, you can! Please Contact our customer support team for more information on bulk ordering.
What is the process for exchanging a product?
Unfortunately, we don't accept to exchange your items. You can always return your items and place a new order.
Can I use a promo code and a gift card at the same time?
Yes, you can use a promo code and a gift card at the same time.