Return & Refund Policy
Our return policy is valid for 30 days. You have 30 days to return your product after you've received it. Once 30 days have passed, we unfortunately cannot accept your return anymore.
To be eligible for a return, your item must be unused and in the same condition as you received it. The product must also still be in its original packaging.
There are certain situations where only partial refunds are granted or refunds are refused.
- Any item that is not in its original condition or has been damaged.
- Any item with missing parts for reasons not due to our fault(s).
- Any item returned more than 30 days after delivery.
Return Process
Initiating a Return:
To initiate a return, please contact our customer service team at info@fiorentinolucentio.com with your order number and reason for the return. We will provide you with a prepaid return shipping label and instructions on how to return your item.
Packaging the Return:
Pack the item securely in its original packaging. Attach the prepaid return shipping label to the package.
Shipping the Return:
Drop off the package at the designated courier or arrange for a pickup as instructed.
Once we have approved the return, your refund will be processed and a refund will be automatically issued to your account within 14 days, using the same payment method you placed the order with.
Late or missing refunds
If you have not yet received a refund, check first with your bank account.
If you have done all this and have not yet received your refund, please contact us at info@fiorentinolucentio.com
Exchanges
Unfortunately, we don't accept to exchange your items. You can always return your items and place a new order. But you do have to pay for the return costs yourself.
Shipping your return items
Contact information:
Fiorentino Lucentio is managed by APEX STO LIMITED, a company registered in the Hong Kong. Our Certificate Number is 76871144-000-07-24-7.
Store name: Fiorentino Lucentio
Address: Paxtonstraat 3-N, Zwolle, Overijssel, 8013 RP, Netherlands
Phone: +31620820961
Email: info@fiorentinolucentio.com
Customer service (Hours) :
Mon - Fri: 9:00am - 6:00pm
Sat - Sun: 9:00am - 4:00pm